January 26, 2012

Don't Be Scammed By Couture Laser & Skin

First of all, congrats to Jaime Leigh for winning my Benii Boutique handbag giveaway! More fun giveaways to come soon so keep a look out!

Ok, now on to my rant. I'm probably one of the last people you want to piss off because I have a very spiteful personality and like to see justice.. Granted, it takes A LOT to piss me off. Like, you gotta really try to upset me because, in general, I am a very forgiving person.

So I've been using Groupon and similar sites to find some great deals for my upcoming wedding. For example, I saved $600 on a $1,700 suit, I saved $350 on a $500 teeth whitening procedure, AND I had recently bought a Microdermabrasion deal for $55 from a spa called Couture Laser and Skin. I did my research and googled the spa to make sure it wasn't some gross, run-down place. It seemed really nice from the pictures. Although, I was too lazy to read the reviews like I usually do.

So here comes the day of my microderm procedure. I asked Eddie to take a half day from work to drive me since it was an hour away. He wasn't happy about it but he drove me anyway. We got there at exactly 2:30pm which was the time of my appointment. Once inside, I was told that my appointment was actually at 2:15pm and that I should have checked the email reminder that they had sent me. Confused, because I never get my appointment times wrong, I looked through the emails on my phone and found their appointment reminder which had 2:30pm on it! NOT 2:15pm.

I showed my phone to the lady at the front desk (Barbara I think, but not sure). All she said was...

"Oh...oops..that's weird..well, we already scheduled someone for your time slot."


As my fiance calmly explained to her that we had driven a long distance and that he had to take off work, all she did was stand and look at us with a stupid grin on her face like this was all a big joke.

After getting no response from her, we asked if there was anything they could do to help out the situation...she said, without hesitation... "Sorry no" and turned her head back to her computer.

I have never felt so mistreated by a spa or salon in my life. Not only was this lady so indifferent about messing up my appointment AND my day, she never acknowledged that it was her mistake and didn't offer anything to make it better.

When we asked to speak to the owner of the establishment...she says in an very snobby tone...

"Oh.. you won't get to him without going through me first"

WOW :-/

We left very upset and all I could do the whole 1 hour ride home was apologize profusely to my fiance for how the spa had treated us and for making him drive all this way for nothing.

We hesitantly rescheduled the appointment and told the front desk to please send us an accurate appointment reminder for whatever date they schedule us because we can't make another 1 hour trip and have the same thing happen again.

A week later, I get a voice mail message saying that I had missed my appointment and this time they WILL consider it a no show and that I cannot redeem my coupon. WTF. I looked through my email and spam inbox and found NO email from them telling me about an appointment date or time..

I no longer wish to fight this because I don't feel it's worth it. I will not be going back and I guess I will have to take the money loss. I just can't believe how unprofessional and disorganized this spa is. The front desk lady was complaining the whole time I was there about how they have so many of these Groupon, Living Social, etc deals that it's hard to keep track of them or even find space to schedule people in.

I have learned my lesson and will be paying full price in center city Phila for a spa that treats me like a queen for the day.

Anshul Gambhir, you should be ashamed of your staff. I hope you read this because it should be pretty high on Google search when you google your spa.

And a tip in case you would like to remain in business. Judging by your overall horrible online spa reviews, the rule of quality over quantity should be implemented into your practice.

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